At Masala Fusion Meats, we are committed to your satisfaction. We understand that occasionally issues may arise with your purchase. This is why we have established a comprehensive Customer Satisfaction and Refund Policy to address any concerns you may have. Please read below for details on our policy regarding refunds, returns, and exchanges, as well as important information about perishable items. Your satisfaction is our priority, and we are here to assist you with any purchase-related matters.

1. Food Safety For Customers

Health Canada reports that every year 4 million Canadians get sick from food-borne
illness, over 11,000 are hospitalized and more than 200 people die. These illnesses
are caused by but not limited to mishandling of food, poor personal hygiene, and
contaminated surfaces or containers where goods are processed or stored.
Some products that we deal with will have diseases. Some of these diseases include E.
Coli that comes from ground beef, Bovine Spongiform Encephalitis (BSE) that comes
from beef cattle, Trichinosis from pork, Salmonella from poultry, and Scrapie from
lamb and mutton. These a few of the diseases we will deal with in our product. There
will be other diseases that can be introduced to our workplace. We can help mitigate
these hazards by understanding the risks.


2. Food Allergies

Close to 3,500 Canadians are admitted to the emergency because of anaphylactic
shock from food allergens. Most of these occur outside the home. It is important as a
food retail shop to take practice safe food handling. We can do this by
• Understanding that food allergies must be taken seriously
• Knowing the most common allergies
• Understanding the importance of explaining the ingredients in the food products

Some common food allergies are milk, eggs, tree nuts, peanuts, shellfish, wheat,
soy, and fish. With these measures, we can base our safe practices.


3. Masala Fusion Meats POLICIES

We can prevent food contamination by using industry standards, FHA procedures, and our good practices. These will be important to prevent food poisoning at all
levels of our service. These levels will include products coming into our facility, being
stored, being marinated, being sold, and then being cooked. Our Sanitation, Material
Handling and Parts of our Safety Policies will be examined in these procedures.



4. The Refund Process


According to our policy, customers are told to contact the store if they are not 100% satisfied
with their order. Due to the perishable nature of our product, customers are told to contact us
within 7 days of their purchase. The product must satisfy the following conditions for a refund to
be processed:

• Product that is fresh smells after 48 hours from leaving the store and being kept at 4 0 C
or below conditions
• Product is damaged
• Product recalled from vendor

Customers can initiate the refund process by doing the following

• Call the store at 250-312-6328
• Email the company at masalafusionmeats@gmail.com
• Come into the store.


 To begin the refund or replacement, the customer must
provide us

• A receipt number or
• Date, time, and items purchased or
• Their name or email